SEERWA ApS
Vat ID: 42027146
Ejby Industrivej 26, 2600 Glostrup, Denmark
hello@seerwa.com

The following terms and conditions apply to all deliveries from SEERWA®.
Conditions apply in cases where no other written agreements between you as buyer and SEERWA® has taken place.

At seerwa.com, it is easy and safe to order. We send the products directly to you from our warehouse, and ensure that the process runs smoothly.

When you shop at seerwa.com, agreements are made in English.

1. Payment

1.1 – SEERWA® accepts payment with all VISA payment cards, all MasterCard debit cards, AMEX, Google Pay, Apple Pay, Anyday And Shop Pay. The payment will be processed once your product is shipped.
1.2 – All amounts are including VAT.
1.3 – SEERWA® uses an authorized payment server that encrypts your card information by SSL (Secure Socket Layer) protocol. This means that your payment information is safe with us.
1.4 – We accept payment with Anyday. The first installment is deducted when the item is dispatched. You then pay a monthly installment on the last weekday the next three months. The size of your installment depends on your order total and payment plan. If you pay all installments on time, there is zero interest and fees. If you return your purchase, your agreement with Anyday will automatically be terminated. Read more about Anyday’s terms of use here: https://en.anyday.io/terms-conditions/shopper.

2. Shipping and delivery

2.1 – SEERWA® ships the products the same day if the order is received before 1 pm CET/CEST, except weekends and public holidays. Packages are, under normal circumstances, delivered within 2-5 working days.
2.2 – Packages are shipped with GLS, DHL, TNT, UPS and then through local shipping services in your country of residence.

3. Guarantee and returns

3.1 – The Danish law (Danish Consumer Contracts Act) applies to purchases on this website. When you make a purchase as a consumer, you have the right to submit a complaint within 24 months.
3.2 – If your complaint is justified, you can either get the item repaired, replaced, get your money back or a price reduction, depending on the specific situation. You need to submit your complaint to us within reasonable time after you discover the fault. It is always timely to submit a complaint within two months of discovering a fault.

If you are in doubt or have any questions, please send a description and pictures of the product to hello@seerwa.com, incl. your order number.

3.3 – If your complaint is justified, we will refund your ‘’reasonable’’ shipping costs for the return.

When returning an item, it should be addressed to:

SEERWA ApS
Ejby Industrivej 26
2600 Glostrup

We will not accept packages sent by COD.

4. Right of cancellation

You have a 14-day right of cancellation on items purchased in our webshop. The cancellation period expires 14 days after the day you received your item. The notification must be sent by email to hello@seerwa.com and you must make it clear that you wish to exercise your right of cancellation.

5. Returning a product

5.1 – Make sure to pack the item securely and properly. Make sure the item is folded nicely together like when you received it. Please note that we reserve the right to deduct a small amount from your return corresponding to the condition of the product if the above is not observed.
5.2 – Upon receival of your order, we will process the return within 7 working days. When the order has been refunded, 1 to 14 banking days can pass before the return is visible in your account.
5.3 – We will not accept packages sent by COD.

6. The condition of the product

You are liable for any diminished value of the product(s) resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product(s).
In order to receive the full purchase amount, you may try on the item, but you must not use it. It cannot show any evidence of wear. Handling of the product that goes beyond what is normally allowed in a shop, will not qualify for a full refund.
If the product is tested beyond what is described above, we consider the product as used, which means that – in the case of cancellation – only part of or none of the purchase amount will be reimbursed depending on the commercial value of the product.
For a full refund, the product must be returned in original packaging and new condition with no wear marks and with all labels still attached.

7. Reimbursement

If you cancel your order, you will get your money back. If the item value is reduced by use, mishandling etc., we will deduct the amount for which you are liable. We will refund all payments received from you, excluding potential shipping costs.
We will return the money through the same payment method that you used for the purchase, unless we have agreed otherwise.

8. Exchanging an item

We do not offer direct exchanges. Please return the product and order the desired size separately in a new order.

9. Pre-orders

Certain products may be eligible for pre-orders. A pre-order at SEERWA is an order placed for an item that hasn’t been released yet or is not currently in stock. They’re shipped to the customer on priority basis once available. Pre-orders allow our customers to order and receive products before they are generally available.

Pre-order is placing orders in advance which requires a full payment from a customer interested in procuring the said item. Please make sure you have read and understood all the conditions written here before submitting your pre-orders.

• “Full payment” is required for pre-orders.
• The payment will be processed once you place the order.
• Cancellation of orders: Pre orders are applicable for cancellation.
• If the pre-order is cancelled before you receive the product, you will get full reimbursement.
• If the pre-order is cancelled after you receive the product, then general cancellation policy applies. You have a 14-day full right of cancellation on items purchased in our webshop.

10. Get notified

Certain products may be eligible for ‘get notified’.
Once the said item is available for purchase, you will get a notification via email.

11. Subscription & Memberships

When you purchase a subscription plan, you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely, and you’ll be charged each month according to the contract.

The subscription will remain active until cancelled. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. Lock-in periods may apply.
Please make sure you have read and understood all the conditions before ordering a subscription plan:

Terms and Conditions for seerwa®LIFE
Terms and Conditions for seerwa®SHARE

11.1. seerwa®SMILE

seerwa®SMILE is a loyalty club for our members. When you sign up for seerwa®SMILE, you grant us permission to send targeted tips, questionnaires, invitations to competitions and events, as well as information, news and special promotions relating to our product range and member services. You can always withdraw you consent via seerwa.com. If you withdraw your consent, your membership of seerwa®SMILE will cease.

• Earn and redeem rewards with different actions. Earn by referring, sharing or every time you shop.
• As a member, you get personal offers, and exclusive benefits.

12. Appeals

If you have a complaint about a product purchased on seerwa.com, you may address it to hello@seerwa.com.

If we are unable to find a solution, please file a complaint with:

A complaint about a product or service purchased from us may be submitted to the Competition and Consumer Authority’s Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby, Denmark.

You can complain to the Center for Complaint Resolution online via www.forbrug.dk

If you are a resident of a EU country other than Denmark, you can appeal to the EU Commission’s online complaint portal here:

https://ec.europa.eu/consumers/odr/main/

13. Privacy Policy

By using the website seerwa.com, you agree that we process your personal information in accordance with our privacy policy which you can find here:

https://seerwa.com/pages/privacy-and-cookie-policy.

We are aware of the need for adequate protection and appropriate processing of your personal data.

14. Smiley codes

Smiley codes can’t be combined with other codes or discounts unless otherwise indicated.

15. Personal data

To enter into an online agreement with SEERWA, you must register with the following personal information:

• Name
• Address
• Phone number
• Email address

We collect your personal information for the purpose of delivering goods and services to you. When registered with SEERWA, you have always the right to object to the registration. You have the right to inspect and make a request to delete the information collected about you. These rights are secured by the Privacy Act and GDPR compliance and any request in connection therewith should be addressed to SEERWA via e-mail: hello@seerwa.com.

• SEERWA does not collect personally identifiable information about you from third parties.
• SEERWA does not store information about payment means, such as card numbers on payment cards, bank accounts or the likes.

16. Who do we share personal data with?

Personal information submitted to SEERWA is only disclosed to:

• The company’s internal departments
• Selected and trusted third parties who may use your personal information in order to deliver goods or services that you have ordered
• Business partners in order to register and maintain your user account.
In order to further develop and improve seerwa.com, we collect statistics about how you use the website.

The personal data is registered with SEERWA and stored for five years, after which the information is deleted.

We cooperate only with data processors in the EU or in countries that can provide adequate protection for your information.

17. Cookies

This website uses “cookies”, which are text files stored on your computer, mobile phone or equivalent for the purpose of recognizing it, remembering settings, collecting statistics and targeting ads. Cookies can not contain malicious code such as viruses.

The terms and conditions were last updated on 05/01/2023.