JEANS TO LIVE FOR

Presenting
A greener way of life

Twitter Facebook Pinterest Instagram

JEANS TO LIVE FOR

Presenting
A greener way of life

Twitter Facebook Pinterest Instagram
Edit Template

FAQ

General

All prices are ex. duty & import fees

We offer free international shipping to organsk®SMILE members.

  • As an organsk®SMILE member, please redeem your smiley code on the check-out page.
  • You can sign up for membership by clicking on the green tab in the lower right corner.

Non-members will be charged delivery cost.

  • Nordic countries: 1 to 3 days.
  • Europe: 2 to 4 days.

USA & Canada: 2 to 5 days.
We ship the products the same day if the order is received before 1 pm CET/CEST, except weekends and public holidays. Packages are, under normal circumstances, delivered within 2- 5 weekdays.

Packages are shipped with GLS, DHL, TNT, UPS and then through local shipping services in your country of residence.

  • The jeans are packed and shipped in recycled paper bags, made of 100% recycled paper.

We offer free returns to organsk®SMILE members from selected countries: Denmark, Sweden, Norway & Germany.

  • Our return window is 14 days.
  • Contact returns@organsk.com
    The item(s) must be in their original condition with no wear marks and with all labels still attached.

Refunds are issued to your payment method on file once an item is received.

If you have received a faulty or defect product, please send an email to hello@organsk.com containing pictures of the defect. Remember to include your order number.

We kindly ask our customers to return items back to us for a refund and then place a new order for the different item or size.

Loyalty program

Seerwa is our customer loyalty club. A reward program and a community with clear value creation for both members, the market, and a path to sustainability.

SMILE is more than just a transactional relationship. With SMILE, it’s about creating relationships and help taking sustainable thinking to the next level.

  • Sign up easily with our organsk®SMILE widget, the green tab in the lower right corner.
  • Seerwa is free of charge.

organsk®SMILE is free of charge and is supported in all locations that we sell to.

  • EU
  • UK
  • USA
  • Canada
  • Norway
  • UAE

Sign up with our organsk®SMILE widget, the green tab in the lower right corner.
You can also click ‘join us’ in the header.

Smileys are your reward points. Earn smileys with different actions. Earn by referring, sharing or every time you shop.

  • Redeem smileys easily with our organsk®SMILE widget, the green tab in the lower right corner.

Sign up, tell a friend and get rewards.

  • Earn smileys and rewards by referring, sharing or every time you shop.

Reefer easily with our organsk®SMILE widget, the green tab in the lower right corner.

As a member, you get:

  • Free shipping.
  • Member-only offers and exclusive benefits.
  • Free recycling.
  • Priority news and launches.
  • Priority on waiting lists.

Subscription

organsk®LIFE is a subscription-based leasing model, offering our users brand new jeans for a fixed monthly fee.

You get access to your personal customer panel where you can track all plans and payments.

  • Choose any style(s) you want.
  • Swap to any style(s) you want.
  • Enjoy, swap & and repeat.

organsk®LIFE is available in selected countries and will gradually be enabled to more locations.

You can check if your country is supported on the organsk®LIFE page.

With organsk®LIFE, you can choose between different plans.

  • You pay the price of the monthly plan (services), regardless of the product price.
 

organsk®LIFE services are available to users residing in:

  • Denmark
  • Sweden
  • Norway

We work continuously to support more countries and will gradually enable the services to more locations.

 

We plan to launch the services in:

  • EU
  • UK
  • USA
  • Canada.

We work continuously to support more countries and will gradually enable the services to more locations.

  • Sign up for our newsletter or organsk®SMILE membership to get notified.

Shipping, swapping, and returns are free of charge.

Absolutely! If you fall in love with an item you have at home and want to keep it, you can purchase it for the original retail price.

 

You can swap twice per year. Once a period of 6 months has passed, you will automatically be eligible to swap.

 

Yes, 5 months + 1 months’ notice to the end of a month. If you are in the middle of a lock-in period, you cannot terminate your subscription until the period of 5 months has expired.

Give us a try! We think you’ll love it! But if it’s not for you, there is no further obligation after the lock-in period.

 

Easy.

We’ve made returns/swaps super easy! Once you swap or cancel you subscription, you will receive an email with a link to book a return pickup, free of charge.

We’ve made returns super easy! All shipments arrive with a reusable paper bag to send your items back.

When you’re ready to swap for something new – log in to your account and swap to a new product. Book a return pick up, free of charge, and send back your item(s) in the packaging provided. We will ship the new product(s) once your package arrives.

We are

We are a PETA-Approved vegan brand.

We carry the Nordic Swan Ecolabel. Nordic Swan Ecolabel, the official ecolabel of the Nordic countries, is one of the world’s toughest and most recognized environmental certifications. Being approved for the Nordic Ecolabel is a long process that requires a great amount of documentation. Products certified with the Nordic Swan Ecolabel contribute to a reduced climate impact, transparent supply chain and are safe for us and better for the planet.

We carry GOTS certified products. GOTS, the worldwide leading textile processing standard for organic textiles defines high-level environmental criteria along the entire supply chain of organic textiles, including strict ecological and social criteria. It is the world’s toughest and most recognized environmental label for organic textiles. A product earns the GOTS label only if it goes through GOTS certified operators at every stage. A GOTS labelled textile must be manufactured and processed in GOTS certified buildings.

We are transparent with our processes with others, setting the standard for this practice amongst all fashion brands.

We have every denim fabric ingredient certified and recognized as ‘better for the environment’ to the highest possible standards to underpin our ORGANSK® approach.

We are traceable and certified to the highest standards from head to toe.

We have chosen to substantiate our circular concept with the Nordic Swan Ecolabel, GOTS and Vegan certifications, as it is our guarantee that the entire process around production lives up to the ethical guidelines we associate with ‘more’ sustainable production – along with leasing and upcycling concepts that we associate with sustainable consumption.

At ORGANSK®, we only work with 100% certified organic cotton and recycled fibers.

  • No conventional fibers are used in ORGANSK® products (Except small amounts of elastane, a lightweight, synthetic fibre that is used to make stretchable clothing.

Organic cotton is grown with no chemical fertilizers, pesticides or genetically modified organisms (GMOs). Conventional cotton, on the other hand, is grown with the help of a

Scroll to Top